.support-panel-page {
  min-height: calc(100vh - var(--header-h) - 18px);
}

.support-shell {
  display: grid;
  gap: 14px;
}

.support-shell__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.support-shell__head h1 {
  margin: 0;
  font-size: clamp(1.45rem, 2.3vw, 2rem);
}

.support-shell__head p {
  margin: 6px 0 0;
  color: var(--text-secondary);
}

.support-shell__chip {
  min-height: 30px;
  padding: 0 10px;
  border-radius: 999px;
  border: 1px solid rgba(var(--primary-rgb), 0.34);
  background: rgba(var(--primary-rgb), 0.1);
  color: var(--primary);
  font-size: 0.72rem;
  font-weight: 750;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  display: inline-flex;
  align-items: center;
}

.support-status {
  min-height: 1.2rem;
  margin: 0;
  font-size: 0.84rem;
  color: var(--text-muted);
}

.support-status[data-tone="ok"] {
  color: #12a470;
}

.support-status[data-tone="warn"] {
  color: #b78313;
}

.support-status[data-tone="error"] {
  color: #d43f5d;
}

.support-gate {
  display: grid;
  gap: 10px;
}

.support-gate a {
  color: var(--primary);
}

.support-workspace {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr);
  gap: 12px;
}

.support-queue,
.support-thread-shell,
.support-admin-logs__list,
.support-admin-logs__detail {
  border: 1px solid var(--border-color);
  border-radius: 11px;
  background: color-mix(in srgb, var(--surface-card) 93%, transparent);
}

.support-queue {
  min-height: 68vh;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr);
}

.support-queue__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 12px;
  border-bottom: 1px solid var(--border-color);
}

.support-queue__head h2 {
  margin: 0;
  font-size: 1rem;
}

.support-queue__head small {
  color: var(--text-muted);
  font-size: 0.78rem;
}

.support-queue__list {
  min-height: 0;
  overflow: auto;
  display: grid;
  align-content: start;
  gap: 8px;
  padding: 10px;
}

.support-ticket-row {
  width: 100%;
  border: 1px solid var(--border-color);
  border-radius: 9px;
  background: var(--surface-strong);
  color: var(--text-primary);
  text-align: left;
  padding: 10px;
  display: grid;
  gap: 4px;
  cursor: pointer;
}

.support-ticket-row:hover,
.support-ticket-row.is-active {
  border-color: rgba(var(--primary-rgb), 0.34);
  background: rgba(var(--primary-rgb), 0.1);
}

.support-ticket-row strong {
  font-size: 0.86rem;
}

.support-ticket-row span {
  font-size: 0.76rem;
  color: var(--text-secondary);
}

.support-thread-shell {
  min-height: 68vh;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
}

.support-thread__head {
  border-bottom: 1px solid var(--border-color);
  padding: 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.support-thread__head h2 {
  margin: 0;
  font-size: 1.02rem;
}

.support-thread__head p {
  margin: 4px 0 0;
  color: var(--text-muted);
  font-size: 0.82rem;
}

.support-thread {
  min-height: 0;
  overflow: auto;
  padding: 12px;
  display: grid;
  align-content: start;
  gap: 8px;
}

.support-msg {
  display: flex;
}

.support-msg__bubble {
  max-width: 88%;
  border-radius: 9px;
  border: 1px solid var(--border-color);
  background: var(--surface-strong);
  padding: 9px 10px;
  display: grid;
  gap: 4px;
}

.support-msg__meta {
  font-size: 0.68rem;
  color: var(--text-muted);
}

.support-msg__text {
  margin: 0;
  font-size: 0.86rem;
  color: var(--text-primary);
  line-height: 1.5;
}

.support-msg--self {
  justify-content: flex-end;
}

.support-msg--self .support-msg__bubble {
  border-color: rgba(var(--primary-rgb), 0.34);
  background: rgba(var(--primary-rgb), 0.12);
}

.support-msg--staff .support-msg__bubble {
  border-color: rgba(27, 194, 255, 0.36);
  background: rgba(27, 194, 255, 0.14);
}

.support-msg--user .support-msg__bubble {
  border-color: rgba(251, 191, 36, 0.38);
  background: rgba(251, 191, 36, 0.13);
}

.support-msg--system {
  justify-content: center;
}

.support-msg--system .support-msg__bubble {
  text-align: center;
  background: color-mix(in srgb, var(--surface-strong) 88%, transparent);
}

.support-reply {
  border-top: 1px solid var(--border-color);
  padding: 10px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
}

.support-admin-logs {
  display: grid;
  gap: 10px;
}

.support-admin-logs__head {
  display: grid;
  gap: 4px;
}

.support-admin-logs__head h2 {
  margin: 0;
  font-size: 1.05rem;
}

.support-admin-logs__head small {
  color: var(--text-muted);
  font-size: 0.8rem;
}

.support-admin-logs__grid {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr);
  gap: 12px;
}

.support-admin-logs__list,
.support-admin-logs__detail {
  min-height: 320px;
  max-height: 420px;
  overflow: auto;
  padding: 10px;
  display: grid;
  align-content: start;
  gap: 8px;
}

.support-log-row {
  border: 1px solid var(--border-color);
  border-radius: 9px;
  background: var(--surface-strong);
  color: var(--text-primary);
  text-align: left;
  padding: 9px;
  display: grid;
  gap: 4px;
  cursor: pointer;
}

.support-log-row:hover,
.support-log-row.is-active {
  border-color: rgba(var(--primary-rgb), 0.34);
  background: rgba(var(--primary-rgb), 0.08);
}

.support-log-row strong {
  font-size: 0.82rem;
}

.support-log-row span {
  font-size: 0.74rem;
  color: var(--text-secondary);
}

.support-log-chat {
  border: 1px solid var(--border-color);
  border-radius: 8px;
  background: var(--surface-strong);
  padding: 8px;
  display: grid;
  gap: 5px;
}

.support-log-chat p {
  margin: 0;
  font-size: 0.81rem;
  color: var(--text-primary);
}

.support-log-chat small {
  color: var(--text-muted);
  font-size: 0.7rem;
}

@media (max-width: 1160px) {
  .support-workspace,
  .support-admin-logs__grid {
    grid-template-columns: 1fr;
  }

  .support-queue,
  .support-thread-shell {
    min-height: 56vh;
  }
}